I’m on a mission to humanize work. This site discusses why and how we should use design principles to improve work experience. Part of this site collects information about what people want from work, and the rest describes findings as I uncover them.
What happens when you take an age-old model and flip it on its head? Learn how reimagining the standard organizational chart has affected productivity, customer satisfaction and workforce dexterity.
Employees are not inputs to production, not bought things, not assets or capital: they’re customers. And that changes everything. When we see that employees are customers, the purpose of HR is transformed. Business is transformed. And the opportunity is enormous.
Clay Christensen and the Milkshake.: Why I have asked hundreds of people what job they hire their job to do for them.
The story behind the management philosophy of Work for Humans starts at midnight, high atop the golden gate bridge...
This is the second of two interviews with Jeff Saperstein. In this interview, Dart recounts stories of applying the principles of Work for Humans, and goes deeper into how to quantify the value of the employee customer. Jeff is a marketing professor and co-author of a number of books with Hunter Hastings, most recent of which is The Interconnected Individual. Find the original podcast here. Jeff...
This is the first of two interviews with Jeff Saperstein. In this interview, Dart describes the business philosophy underlying Work for Humans. Jeff is a marketing professor and co-author of a number of books with Hunter Hastings, most recent of which is The Interconnected Individual.
If work is a product, what are the design attributes that result in work that make you feel whole and alive instead of dead and dull. Puzzles To Solve describes one of about thirty successful patterns in work.