Employees are not inputs to production, not bought things, not assets or capital: they’re customers. And that changes everything. When we see that employees are customers, the purpose of HR is transformed. Business is transformed. And the opportunity is enormous.
I’m on a mission to humanize work. This site discusses why and how we should use design principles to improve work experience. Part of this site collects information about what people want from work, and the rest describes findings as I uncover them.