What happens when you take an age-old model and flip it on its head? Learn how reimagining the standard organizational chart has affected productivity, customer satisfaction and workforce dexterity.
Employees are not inputs to production, not bought things, not assets or capital: they’re customers. And that changes everything. When we see that employees are customers, the purpose of HR is transformed. Business is transformed. And the opportunity is enormous.
Clay Christensen and the Milkshake.: Why I have asked hundreds of people what job they hire their job to do for them.
If work is a product, what are the design attributes that result in work that make you feel whole and alive instead of dead and dull. Puzzles To Solve describes one of about thirty successful patterns in work.